Customer Service Officer

Job Requirements

Category :

Customer Service

Job type :

Full time

Responsibilities:

* Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, live chat, and other communication channels
* Handle customer complaints, concerns, and service requests, ensuring timely resolution and customer satisfaction
* Provide accurate information about company products, services, subscriptions, promotions, and processes
* Maintain detailed records of customer interactions, transactions, feedback, and resolutions
* Follow up with customers to ensure issues have been fully resolved and expectations have been met
* Build and maintain positive relationships with customers to enhance loyalty and retention
* Escalate complex issues to relevant departments and monitor progress until resolution
* Support customer onboarding processes and assist users in navigating the company's platform and services
* Gather customer feedback and provide recommendations for service improvement
* Monitor customer satisfaction levels and contribute to initiatives aimed at enhancing customer experience
* Collaborate with internal teams to ensure seamless service delivery and customer support
* Meet established customer service KPIs, response times, and performance targets


Requirements, Skills & Competencies

* Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Customer Service, or a related field
* 2–4 years proven experience in customer service, client relationship management, or customer support roles
* Strong verbal and written communication skills
* Excellent interpersonal and relationship-building abilities
* Strong problem-solving and conflict-resolution skills
* Proficiency in Microsoft Office Suite and customer service management tools
* Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
* Strong attention to detail and organizational skills
* Ability to remain calm, professional, and customer-focused under pressure
* Experience managing social media inquiries and online customer interactions is an added advantage
* Knowledge of CRM systems and customer support platforms is an added advantage

## What We're Looking For:

* A customer-centric professional who genuinely enjoys helping people
* A proactive problem solver who takes ownership of customer concerns
* An excellent communicator with strong listening and empathy skills
* Someone who can build trust and maintain positive customer relationships
* A highly organized individual who can manage multiple customer interactions efficiently
* A team player committed to delivering outstanding service and contributing to business growth

Skills Required :

customer-centric professional, proactive problem solver, excellent communicator, highly organized, team player, Good Listener

Qualifications :

Degree