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Job Description
* 2–4 years’ experience in Customer Experience, Customer Success, Business/Data Analysis, Customer Support, Operations, or a related field.
* Strong analytical, problem-solving, reporting, and communication skills.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to [email protected] using “Customer Experience Analyst” as the subject of the email.
Job Requirements
- Category :
- Customer Service
- Job type :
- Full time
- Responsibilities:
- Other Requirements;
Good knowledge of Excel or Google Sheets.
* Experience with CRM or customer support systems.
* Experience in SaaS, PropTech, FinTech, Real Estate, Utilities, or a related industry is an advantage.
Responsibilities;
* Analyse customer feedback, complaints, interactions, and service data.
* Monitor CX metrics such as CSAT, NPS, response time, and resolution time.
* Identify friction points across customer journeys.
* Track recurring issues and recommend improvements.
* Build reports and dashboards to support decision-making.
* Work closely with Customer Experience, Operations, Product, Engineering, Finance, and other teams.
* Use AI and digital tools to improve research, analysis, reporting, and productivity. - Skills Required :
- Customer Experience Analysis | Data Analysis | Customer Feedback Analysis | CX Metrics (CSAT & NPS) | Problem-Solving | Reporting & Dashboard Development | Process Improvement | Data-Driven Decision Making | Cross-Functional Collaboration | AI & Digital Tools | Research & Analytical Skills
- Qualifications :
- Degree
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