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Job Description
* Bachelor's degree in Business Administration, Communications, or a related field
* Experience in customer support, preferably within fintech, cryptocurrency, blockchain, or digital financial services
* Working knowledge of stablecoins, cryptocurrency transactions, blockchain fundamentals, and digital wallets
* Proficiency in customer support tools, CRM platforms, and Microsoft Office app.
Apply: https://tinyurl.com/CUSTOMERSUPPORTOFFICEROD
Job Requirements
- Category :
- Customer Service
- Job type :
- Full time
- Responsibilities:
- * Respond to customer inquiries across multiple channels
* Resolve customer complaints and escalate complex cases when necessary
* Maintain accurate records of customer interactions and transactions
* Collaborate with internal teams to resolve customer issues
* Provide feedback to improve service processes
- Skills Required :
- Customer Relationship Management (CRM) | Customer Issue Resolution | Complaint Handling | Call & Email Support | Product Knowledge | Communication | Active Listening | Problem-Solving | Conflict Resolution | Time Management
- Qualifications :
- Degree
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