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Job Description
* Bachelor's degree in Business Administration or related field
* Minimum 7 years experience in CX or guest relations (hospitality preferred)
* Prior supervisory or leadership experience
* Proficiency in CRM and feedback tools is an advantage
Apply: Send CV to people@bedrockresidencies.com
Job Requirements
- Category :
- Customer Service
- Job type :
- Full time
- Responsibilities:
- * Develop and implement CX strategy to improve service quality and satisfaction
* Enforce CX standards and SOPs across all business units
* Drive revenue by achieving conversion targets of 70–100%
* Map and optimize end-to-end customer journeys to improve retention
* Oversee feedback channels and ensure prompt resolution of complaints - Skills Required :
- Customer Experience (CX) Strategy Development, Service Quality & Customer Satisfaction Management, SOP Development & Process Standardization, Sales Conversion & Revenue Growth Optimization, Customer Journey Mapping & Experience Optimization, Customer Retention & Loyalty Management, Feedback Analysis & Insight Generation, Complaint Resolution & Escalation Management, Performance Monitoring & Continuous Improvement, Cross-functional Collaboration & Stakeholder Management
- Qualifications :
- Degree
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